Frequently Asked Questions

  • General
  • Wheels
  • Tires
  • Pro-Line Bodies
  • PROTOform Bodies
  • Parts & Acc.
 General Questions
Can I purchase products directly from Pro-Line?

There are several ways to order Pro-Line products. First, you can visit the dealer locator on our website to find a hobby shop in your area. We encourage you to support your local hobby shop. Generally, if a hobby shop does not have an item available they can order it for you specifically.

There are also many on-line retailers you can visit to order Pro-Line products. There are a few listed on our website here.

As a service to our customers, we are now selling Pro-Line products directly from our website. If you would like to place an order simply click on the buy now button to begin your shopping experience.

If you need any assistance, you can talk to a real person Monday - Friday 8:00am - 3:30pm (PST) by calling our toll free number at 1-800-899-RACE (7223) or e-mail us at customerservice@prolineracing.com


How can I check the status of my order?

You can check the status of your order by logging into the Pro-Line website using your user name and password. At the top of your screen should be a section that says "My Account" if you click on this section you can then view orders that have been shipped or orders that are currently pending.

If you did not register at the time of purchase and you do not have a username and password, you would need to call us directly for order status at 1-800-899-7223. For the fastest possible service please have your order number ready.

 

Where do I enter my promo code?

If you have a promo code you can enter it into your shopping cart before you ever begin your check out. You simply type it into the section of your cart right above the bottom check out button and then click apply. It will automatically calculate your discount and let you know how much you will be saving. You can only use one code at a time and don’t forget you save on shipping if your order is over $50.00 (domestic customers only).

 

Where do I enter my gift certificate code?

Gift certificate codes are entered after you calculate your shipping cost and verify your order total. You select the check box marked "Use a Gift Certificate" enter your first and last name and then enter the gift certificate voucher code and click complete. If there is a balance remaining on your order the system will prompt you for another method of payment.

 

How much does it cost for the shipping?

The shipping cost for your order will vary depending on the size of your order but UPS and FedEx ground is always free for all domestic orders over $50.00. You can use the below table as a good point of reference. International orders and PO Box orders are shipped via USPS Priority and Express Mail only. If you are looking for an accurate quote or are still unclear please feel free to contact us directly.

ORDER TOTAL
SHIPPING CHARGES BY TOTAL
LOW
HIGH
Ground
Orange
(3-day)
2nd Day
Next Day
Hawaii & Alaska
International Priority Mail
International Express Mail
$ 1.00
$ 49.99
$ 5.95
$ 15.95
$ 19.95
$ 25.95
$ 15.95
$ 19.95
$ 29.95
$ 50.00
$ 74.99
FREE
$ 19.95
$ 25.95
$ 33.95
$ 19.95
$ 25.95
$ 35.95
$ 75.00
$ 174.99
FREE
$ 25.95
$ 33.95
$ 41.95
$ 25.95
$ 33.95
$ 39.95
$ 175.00
$ 5,000.00
FREE
$ 41.95
$ 41.95
$ 49.95
$ 33.95
$ 41.95
$ 49.95

 

Can you lower my Invoice Amount? (International Orders)

We cannot list any amount other than the actual amount paid by you on invoices or customs forms. Please do not ask us to list a lower amount, or list your order as a "gift", as this would be illegal for us to do.

 

Why does it seem like it is taking so long to fill my order?

All orders typically take 5 business days to fill after they have been entered into our main system. Orders placed after 12pm are not entered until the following business day. Also, we are closed on the weekend so any order placed on the website after 12pm on a Friday will not be entered into our system until the following Monday. This means that they will not be shipped for 5 days after entry on Monday. Here is a helpful table for telling when you should expect your order to leave our building.

Order Placed

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Order Shipped

Friday

Friday

Monday

Tuesday

Wednesday

Thursday

Friday


Please Note: If there is an item that is delayed this can prevent your order from shipping within the 5 days. If this is the case you will be notified of an estimated ship date by e-mail or by phone. You can also check your order status by logging into your account on the Pro-Line website and clicking under "My Account".

 

Do you sell Gift Certificates?

Yes you can purchase Gift Certificates of any value on our website by clicking on the gift certificate tab under "Shop" on the left hand main menu.

 

Why did the money come out of my account before my items were shipped?

Our system will automatically bill all orders that are placed on our website. Therefore, all orders are Prepaid at the time they are placed.

 

I can’t get my order to work and I’m not sure which ones are best for my car, can you take my order over the phone?

Yes, we are always happy to help you with your order over the phone. Even if you don’t have the part numbers we can find the items you are looking for and steer you in the right direction of the best fit for your surface and your application. Just give us a call at 1-800-899-7223 and our friendly representatives will be happy to assist.

 

How long does it take to get a refund?

Refunds are only provided using the same method of payment used to place the order. If you are receiving a refund, you will receive a notification the day it is processed. Every bank is different in their policies but it typically can take your bank 5 - 7 business days to release your funds.

 

My order was declined a few times what am I doing wrong?

Typically orders are declined due to an address that doesn’t match. If this is the case double check the address. Please note: your bank may hold the funds for the order that was declined so please do not continue attempting the order. Just give us a call at our toll free number 1-800-899-7223 and we can help you through it.

 

When an item says it is out of stock when will it be back in stock?

When an item is marked as out of stock on our website this means that we are temporarily out of stock on this item. The inventory levels on our website will update every four hours so be sure to check back with us. If you are experiencing extended wait times for an item you are interested in you are always welcome to call us directly and we will get you in line to receive them as soon as they are available.

 

Do you have a hobby shop that I can come purchase items from?

No we do not have a storefront here at Pro-Line. However, you can place an order over the phone for will call. This way we get your order ready and give you a call when it’s ready to pick up. We still ask for 48hrs notice on these orders but you do save on the shipping cost.

 

Where can I find my tracking information?

All tracking numbers are sent to the e-mail address you provided during order entry. If you registered on our website, your tracking number can be found by logging into your account on the Pro-Line website. At the top of your screen should be a section that says "My Account" if you click on this section you can then view orders that have been shipped or orders that are currently pending. If you did not register at the time of purchase and you do not have a username and password, you will have to call us directly for your tracking information or order status at 1-800-899-7223.

 

Can I have my own carrier pick up from you directly?

Unfortunately, this is not a service that we offer at this time. We currently use FedEx, UPS and USPS for the shipping on all orders.

 

I’m looking for an older discontinued item from Pro-Line, do you still have them or can you make them?

Unfortunately, when an item is discontinued there is typically no stock remaining and it is no longer available. Our best recommendation is to check with your local hobby retailers, one of our distributors or an on-line mail order company on the internet to locate these items. If you would like some assistance with this please feel free to contact customer service directly at customerservice@prolineracing.com or 1-800-899-7223.

 

How can I cancel or change my order?

We do our best to make changes to orders to meet our customers’ demands. However, you can only cancel or change your order if it has not yet left the building. If you would like to cancel or make changes to your order please contact us directly at 1-800-899-7223 for the fastest possible processing. Please have your order number ready. Please note: credits and refunds can take 5-7 business days for your bank to post to your account.

If the order has already left the building, we would need to receive the products you wish to return back in order to process a refund. Shipping cost is not covered by Pro-Line for items that are returned for refund or exchange.

 

I think my order is lost in transit. How can I tell?

If you think your order is lost in transit and you have already checked the tracking number with the carrier please let us know you are having trouble and we will be more than happy to look into it further on our side. Typically transit time can be 3-5 business days depending on your location. International orders may take a bit longer due to customs. Also, international customers are encouraged to contact their customs hub for any additional information.

 

How can I get my username and/or password to access my account?

If you have registered for a Pro-Line account we can look up your user name with your last name or e-mail address. However, we do not have access to your password. You can request a temporary password from the Login section of the website.

 

How do I make changes to my account once I have registered?

To make changes to your account you just login to the Pro-Line website and then click on the link that says "My Account" you then select the option you wish to update. If you have troubles with your update please let us know and we will be more than happy to help.

 

I received the wrong part, what should I do?

If you received the wrong part or something that was miss-marked or miss-packaged please let our customer service department know at customerservice@prolineracing.com or 1-800-899-7223 and they will review the next steps.

 

Will your bodies fit my chassis?

If your kit is not specifically mentioned in the fits section for a body you may still be in luck. The best place to start is the pick by kit for your specific class. If it’s not specifically stated due to the variances of shock tower positions and body mount locations; it is very difficult to say whether our existing bodies will successfully mount onto your chassis. With the correct mounting procedure and cutouts you may be able to get them to fit. However, because we cannot give you a definite answer our suggestion would be to take your chassis to your local hobby shop and test fit the body prior to purchase just to make sure that there wouldn’t be something that would stop you inevitably.

 

Is it possible to purchase the featured decals or window templates for any of Pro-Line/PROTOform bodies?

Yes we are more than happy to sell any current body decal sheet or window mask set directly for $2.00 a sheet + shipping + tax (where applicable). If you would like to place an order please feel free to contact customer service at customerservice@prolineracing.com for complete details.

Your hobby shop can also get them for you from Pro-Line direct.

 

Do you make any kits that include the complete car?

No we do not currently manufacture the entire kit. We do offer the bodies (the outside shell) wheels and tires for many different types of kits.

 

How can I get sponsored by Pro-Line/PROTOform?

Changes to the Pro-Line and PROTOform teams are made on a case-by-case basis. Please feel free to check the Driver Sponsorships portion of the website for any updates regarding available positions.

 

I have a broken product that I feel should be covered by warranty, is there any way you can help?

For any product related complaints please feel free to contact our Customer Service department by using our toll free number 1-800-899-RACE (7223) or by E-Mail customerservice@prolineracing.com at any time. Typically they will ask you to submit a few pictures of the item in question so this is a good starting point. Please be sure to include your complete contact information and a description of the problem you are experiencing. We look forward to working with you to assure your complete satisfaction.

 

Why are your tech support guys only available from 11:00am – 3:30pm (PST)?

The tech support representatives that you speak with on the phone are the same guys who are out there doing our Research and Development and who are making the world class award winning products that you know and love. It’s for this reason that they need to limit their hours of availability. You are always welcome to e-mail our customer service department directly at customerservice@prolineracing.com. We know you are important and will get back to you in a timely manner if you leave a message or send an e-mail.

 

How can I get promotional items for a race event?

Thank you for thinking of Pro-Line for your event! Pro-Line is happy to offer the Track Pack for all promotional requests. The Track Pack is an economical, easy way to bring Pro-Line and/or PROTOform products to the doorstep of your hobby shop or racetrack. Simply email or fax us a copy of your business license and/or your race event flyer, including the number of entries, and depending on the size of your event we’ll provide you a Track Pack worth $138 in retail value for just $15.

For more information regarding the Track Pack please click here. If you would like more information or would like to place an order for a track pack please feel free to contact customerservice@prolineracing.com and they will get your request to the correct department.

 

Why was an item / items discontinued so fast and how can I still locate one?

An item is typically discontinued due to lack of sales or lack of demand. You can sometimes still find them available. Our best recommendation is to check with your local hobby retailers, one of our distributors or an on-line mail order company on the internet to locate these items. If you would like some assistance with this please feel free to contact customer service directly at customerservice@prolineracing.com or 1-800-899-7223.

 

I just need to purchase one small replacement part and not a whole package can you help me?

We do sell many parts that are included with our assembled items (like the shock components and bead-loc wheel parts) separately as support items. Prices and availability may vary but please feel free to contact us directly for complete details. Your hobby shop can also order them directly from Pro-Line for you but you may have to specifically ask them to.

 

Do you have any hi-resolution pictures or logos?

Yes you can find our hi-resolution pictures here and our logos are here.

 

Do you have a price list you can send me?

Our price list is regularly updated and can be found on our website here .

 

I’m a dealer how do I get my information on your dealer list?

We are sorry to hear that your information is not included on our dealer locator. We will be more than happy to see that it is updated. Please send your hobby shop name, complete address, phone number, e-mail address and website to customerservice@prolineracing.com and it will be updated. Also be sure to ask to be added to our mailing list and our newsletter listing as part of our dealer incentive program.

 

I’m a dealer and I want to purchase directly from Pro-Line, is this possible?

Unfortunately, Pro-Line does not currently work directly with hobby shops. Please feel free to contact one of our wonderful distributors for more information about carrying Pro-Line product. We do provide these dealer incentives. Please contact us directly for more information at sales@prolineracing.com.

 

 
 Wheel Questions
Do you have wheels for Losi/TLR vehicles?

At this time we offer both yellow and white wheels for the TLR 22 buggy but nothing for the older pin drive style vehicles. We also offer several different wheels for the Losi monster trucks and 1:8th scale buggy and truck line. Please check out the pick by kit section of each class for complete details and part numbers related to your specific vehicle.

 

Do you have wheels for my TRAXXAS® Rustler® or Stampede®?

We currently offer a few different style wheels in a couple different finishes to fit your Traxxas product. Please refer to the pick by kit section of the website to find products that are designed for your kit.

 

Will your Desperado wheels work on my stock HPI Baja 5B Tires?

Yes the HPI Baja 5B tires will fit onto our Desperado wheels - front wheels - rear wheels.

 

Will yourDesperado wheelswork on my stock HPI Baja 5T Tires?

Unfortunately the Desperado wheels will not work with the stock HPI Baja 5T tires. However, we do have the Split Six Bead-loc wheels for front and rear that will work with the 5T tires.

 

I am missing some hardware from my wheels can you help?

We are sorry to hear that you did not receive all the hardware that should have been included with your wheel package. We will be happy to get you the replacement hardware that you need. Please e-mail us directly at customerservice@prolineracing.com and we will be more than happy to proceed accordingly.

 

Is it possible to have custom wheels made?

Unfortunately, we are not currently able to offer any custom wheels at this time. However, we will be happy to take your suggestions into consideration for future product ideas. Feel free to send your feedback to customerservice@prolineracing.com

 

How many touring car wheels do you have and what cars do they fit?

Unfortunately we do not currently have any touring car wheels at this time.

 

Should I put a hole in my wheels to vent the tire?

We definitely recommend putting holes in your wheels to vent the tire. Many of our wheel designs are currently offered with pre-drilled holes. Complete tire mounting tips can be found here. If using a closed cell foam we also recommend venting the tire as well since the foam can block the hole in the wheel causing air to remain trapped in the tire.

 

Do you make any aluminum wheels?

Sorry, we do not make any aluminum wheels.

 

Can I re-use my wheels when the tires are worn out?

Yes you can re-use your wheels when your tires are used to the extent of their life. There are many ways of removing your tires from your wheels. Some people boil, bake or pry the tires off the wheels. This may work but can damage the wheels and warp them (not to mention a bad smell and a ruined pan).

One team driver sent us this process but it has not been tested in house:
Put 1 gallon of acetone in a 5-gallon bucket. Place some bricks in the bottom so the wheel sits out of the liquid. Put the lid on and let sit for a few days, the fumes will release the glue. Make sure the bucket is always sealed because the acetone will evaporate very fast and make sure to use "High Strength Industrial Acetone".

To be on the safe side you may want to ask at your local hobby shop for a tried and true method. Just make sure you are able to get all the rubber off the wheels (you can use a hobby knife or Dremel if all else fails).

 

What type of glue should I use?
We recommend a specific formula of glue for bonding the rubber to the nylon wheel. Your local hobby shop should know which one to use but the important thing is to make sure the glue is a Cyanoacrylate (CA) type. We have formulated a special blend that we feel works best for this and we highly recommend using Pro-Line Tire Glue

 

What color wheels do you make?
We currently offer white, yellow, black and chrome wheels.
 
 Tire Questions
What is the difference between M2, M3, M4 and MC compounds?

We currently offer several materials. We have M2 (Medium), M3 (Soft), M4 (Super Soft) and MC (Clay).
- The M2 is the most firm of them all and will give you the longest tread wear. So if you want your tires to last a long time the M2 is for you.
- The M3 is a softer compound than the M2 and is used when more traction is desired. The M2 will give you better tread life but less traction.
- The M4 is the softest that we offer and will give you the maximum in traction (but less tread life). The M3 is more firm than the M4 and so will give you longer tread life than the M4.
- The MC material is made specifically for hard packed Clay surfaces.

 

What is the best tire to use when you’re only running on asphalt or concrete?

We have a variety of tires for the asphalt and concrete:
For Short Course – Street Fighter
For 1:8 Buggy - Road Rage
For Monster Truck / 1:8 Truck - Road Rage
For 1:10 Buggy – Road Rage
For 1:10 Truck – in the 2.2” size Road Rage, Road Hawg, Street Hawg – in the 2.8” size Street Fighter or Road Rage

 

How do I know what tire to use and when? And what tires wear the best?

Keep in mind that all surfaces, driving styles, and surface temps vary. You can use our application guides to better aid in your decision making. It is also a good idea to see what locals are using and what store owners recommend.

Typically the more firm the material the longer the tires will last. Also, the more aggressive the tire tread design the longer the tire will last because there is more material. However, the faster you drive the faster your tires will wear out so a lot of the wear will depend on your style.

 

There is a dot on the side of my tire. What does that mean?

The color dot is something that Pro-Line has added to the sidewall of all our tires. This identifies the compound of the tire. The color represents the material the tires are made out of. A color dot chart can be found on our website under the Application Guides and Charts section.

 

What is the best tire to use when you’redoing a lot of running on a mix of asphalt, concrete, grass and dirt?

The Dirt Hawg, Masher and Trencher tires are the best all terrain tires that we currently offer. They will provide plenty of traction on a variety of surfaces. The Dirt Hawg tires are currently available for 1:10 Buggies, 1:10 Trucks and 1:16 E-REVO. The Masher tires are currently available for the 1:10 trucks and Monster Truck sizes and the Trencher tires are available in 1:10 Truck, Monster Truck, 1:5 scale and Short Course sizes.

 

Should I put vent holes in my tire?

Yes, Pro-Line recommends that all tires with closed cell and regular foam inserts (including PreMounts) have 2 holes in the tread to prevent air from being trapped in the tire. This can be done by using scissors to cut a small 1/16th of an inch diamond shape section out of the carcass or by using a leather punch. Complete tire mounting tips can be found here.

 

What is the largest tire you have for 2.2" inch truck wheels?

The largest tire we make for the 1:10 truck in the 2.2" size is the Masher tire ( part# 1174-00) with an overall height of 5 inches.

 

What type of glue should I use?

We recommend a specific formula of glue for bonding the rubber to the nylon wheel. Your local hobby shop should know which one to use but the important thing is to make sure the glue is a Cyanoacrylate (CA) type. Another thing to consider is the thickness of the glue. The thicker the glue the longer it will take to dry. So, if you are new to tire mounting you may want to stick with thicker glue at first so you can reposition the tire if it gets off center. Once you have some experience you can move to thin glue because it’s faster drying. We currently offer Medium and Thin glue.

 

What does truck tires mean and what trucks do these truck tires fit?

Truck tires are generally tires that are made for a 1:10 truck. A majority of our truck tires are designed to fit truck wheels that are 2.2" inch size. However, we do also offer a few different tread designs made in a 2.8" size with a Traxxas® Style gluing bead.

 

Why can’t I fit the 2.2" tires I like on my 2.2"/3.0" Short Course wheels ?

The 2.2"/3.0" wheels have an outside diameter of 2.2" and an inside diameter of 3.0" and the regular 2.2" tires are the same size on both sides of the tire. It is for this reason that they will not work interchangeably.

 

Why are my wheels and tires wobbly when I accelerate?

Depending on the size of the wheels and tires they may require balancing for optimum performance. You can do this using an airplane prop balancer and lead golf weights. We also have a video posted related to balancing your tires under our how to tips what may be helpful. You can always ask at your local hobby shop or call us if you need more information at1-800-899-7223.

 

Do you offer any foam tires?

Unfortunately, we do not currently offer any foam tires.

 

How do I keep my tires from inflating when I am on the gas?

Rubber tires will naturally expand when you accelerate. The faster you go the more expansion will happen. The best way to keep your tires from overinflating when you accelerate is to make sure they are properly vented. The process for this can be found on our website under the how to tips.

If this does not help you can always try belting the tires. Belting is when you take threaded tape (like duct tape) and tape the inside of the tire (between the rubber carcass and the foam insert) to create a belt around the tire itself. However, sometimes this is not appropriate. Your local hobby shop is a great resource for this process but please feel free to call us to find out if this will be the best solution in your situation.

 

Why are my tire foams so much bigger than my tires? Do I have the wrong size foams? How do I trim then and what is the suggested trimming method? 

Sometimes the foam inserts appear to be larger than the tires. This does not mean they are the wrong foams it just means that one foam insert is used for many different types of tires. You can trim the foam insert to make it match the profile of your tire. The suggested method for doing this can be found on our website under the how to tips.

 

Do you make touring car tires?

Currently we do not offer any touring car tires.

 

What is the expected tread life of a tire?

Tread life will greatly depend on the surface the tire is being used on and the way the user controls the vehicle. Keep in mind softer compound tires will usually wear faster than harder ones and the surface temperature can make the tires softer and have an impact on the wear.

 

What is your best tire(s) for hard packed dirt tracks?

For the Short Course trucks we would recommend the Hole Shot 2.0, Sniper, Caliber 2.0 or Suburbs 2.0 tires.
For the 1:8 Buggy try the Caliber , Hole Shot , Sniper, Blockade or Bow-Tie
For 1:8 Truck try the Caliber VTR, Hole Shot VTR or Revolver 2.0 VTR.
For the 1:10 Buggy try the Suburbs 2.0, Scrubs or Hole Shot 2.0 for the rear, and 4-Rib for the front.
For the 1:10 Truck try the Suburbs, Caliber or Hole Shot T for the rear, and The Edge for the front.

 

 
 Pro-Line Body Questions
What kinds of Off-Road bodies do you make and what do they fit?

We currently offer several different types of Off-Road bodies for several different chassis types.
For Monster Truck Off-Road bodies - click here
For 1:8 Truck Off-Road bodies - click here
For 1:10 Truck Off-Road bodies - click here
For 1:8 Buggy Off-Road bodies - click here
For 1:16 Truck Off-Road bodies - click here
For Short Course Truck bodies - click here
For Rock Crawling bodies - click here


What do your bodies come with?

All Pro-Line bodies are made from high quality crystal clear Lexan. A majority of the time the bodies will include decals and a window mask used for painting. In most cases a molded attachable spoiler and hardware will also be included.

 

My decals are not all cut out, is this correct?

Yes you are correct. We do not include decals that are cut out and they are one large sheet.

 

When I purchase a body, does it come painted like the ones in the magazine?

Most Pro-Line and PROTOform bodies are sold clear, and it is up to you or your painter to create a paint scheme for it. If you aren’t sure how to go about painting your body, check out our body painting tips here. Or you can always refer to a painter to create a custom made look just for you. We have a list of painters on our website here. Recently we have added a few pre-painted bodies to our lineup and may be adding more in the near future

 

What is included on the decal sheets that come with the Pro-Line bodies?

The decals are specific headlights, taillights, grills and details for the type of body. Also you get Pro-Line and vehicle brand name logos. Hand Painted designs pictured on an advertisement is not included on the decal sheet.

 

How do I paint my body?

Painting is an art form and it can be difficult depending on the colors and detail but we have a few helpful tools that you can use. Refer to our Body Painting and Trimming Tips portion of our website. You may also want to check out our new Painting Video.

 

There is residue left on the body from the window masks or masking tape. How do I remove it?

We use masking tape (the normal yellow/brown tape) to dab onto the left over glue. (Glue onto glue is the best method of removing any left over masking residue). Fold the tape onto itself to make it double sided. Hold the tape and press your thumb like your pressing the spacebar on the keyboard applying pressure to the leftover glue then lift the tape. Do this repeatedly until the glue starts to lift (pressing hard and fast). You'll start to see some residue getting picked up from the tape. Make a new piece once that one has lost its power to pull.

Why did this happen?
Residual glue is usually left when the masking is not pressed firmly and there is an air pocket under the masking. Heat and some paint vapors make tape glue soft leaving residue when removed. Never use any chemicals to try and remove the residue as they only smear the glue around and will not remove it fully.

 

How do I mount my body?

Mounting bodies can be quite tricky. But we have found that the easiest way to mount a body with no pre-marked holes is to first set the body on the vehicle and draw with a marker or compass where you want the holes to be on the outside of the body. All bodies come with paint-then-peel overspray film so marking the holes will not be permanent. After you paint it you can easily make the holes in where you have them marked using a body reamer or Dremel. More details can be found on our Body Painting and Trimming Tips portion of our website.

 

Will your bodies fit my chassis?

If your kit is not specifically mentioned in the fits section for a body you may still be in luck. The best place to start is the pick by kit for your specific class. If your vehicle is not specifically stated on the pick by kit listing you may still be in luck. However, due to the variances of shock tower positions and body mount locations; it is very difficult to say whether our existing bodies will successfully mount onto your chassis. With the correct mounting procedure and cutouts you may be able to get them to fit. However, because we cannot give you a definite answer our suggestion would be to take your chassis to your local hobby shop and test fit the body prior to purchase just to make sure that there wouldn’t be something that would stop you inevitably.

 

Is it possible to purchase the featured decals or window templates for any of Pro-Line/PROTOform bodies?

Yes we are more than happy to sell any current body decal sheet or window mask set directly for $2.00 a sheet + shipping + tax (where applicable). If you would like to place an order please feel free to contact customer service at customerservice@prolineracing.com for complete details.

Your hobby shop can also get them for you from Pro-Line direct.

 

Is it possible to have a body custom made?

Unfortunately, we do not currently offer this option. However, we appreciate your ideas and will take your suggestions into consideration for future product ideas. Feel free to e-mail customerservice@prolineracing.com with any recommendations.

 

This Flo-Tek body is awesome! How do I cut it out?

We are glad you like your new Flo-Tek body. We have an instructional video posted to the product page here. This is a helpful video that shows you a few different ways to cut out this innovative body.

 

Can I purchase older discontinued bodies from Pro-Line?

Unfortunately, when an item is discontinued there is typically no stock remaining and it is no longer available. Our best recommendation is to check with your local hobby retailers, one of our distributors or an on-line mail order company on the internet to locate these items.

 

Does Pro-Line offer any painting services?

Unfortunately, we do not offer any type of painting services at this time. However here are some useful links and contact information for professional custom body painters that do excellent work. We are also happy to e-mail you a list of painters in our network. For more details please feel free to contact customer service directly at customerservice@prolineracing.com or 1-800-899-7223.

 

 
 PROTOform Body Questions
When I purchase a body, does it come painted like the ones in the magazine?

All Pro-Line and PROTOform bodies are sold clear, and it is up to you to create a paint scheme for it.

 

How do I paint my body?

Refer to our Body Painting and Trimming Tips portion of our website. You may also want to check out our new Painting Video.

 

Can I buy stickers of the brand names I see on the cars in the magazines?

You may be able to find the sticker sheet you want at your local hobby shop. Most of the bodies shown in PROTOform ads, however, have painted on logos, so finding a similar sticker sheet might be difficult. Our stock body decals are available directly for $2.00 a sheet + shipping + tax (where applicable).

If you would like to place an order please feel free to contact us directly at customerservice@prolineracing.com for details.

 

Do I get anything with the body?

In most cases the decals included specific headlights, taillights, grills and details for the type of body. Also you get PROTOform and vehicle brand name logos. NASCAR style decals and hand painted designs are not included as a decal.

 

What is window mask?

The window masks are used for masking off the windows, so they will remain clear after you paint the body. PROTOform has cut out each window mask to precisely fit each body style. In some cases the body will not include window masks (On Road Car bodies).

 

How do I mount up my touring car wing?

We have a very helpful tip section where you can find complete details on touring car wing mounting including pictures. It details trimming, using the spill plates and wing mounting position characteristics.

 

 
 Parts & Accessories Questions
My accessory didn’t include instructions, what now?

To help save on cost and to help the environment Pro-Line does not include instructions with every accessory. We do have all the information you need, as well as many instructional videos on our website under How To Tips. You can also typically find information about set-up and installation on the product page related to the part you purchased. To find the product page you can simply enter the part number for the item in the top right corner search field and it will pull up any related item to that number.

If you are still unclear or have additional questions that were not addressed please feel free to contact our customer service at customerservice@prolineracing.com or call our tech support line between the hours of 11pm and 3pm PST at 1-800-899-7223.

 

Will the ProTrac™ Suspension Kit Work on my Slash 4x4 ?

Yes we do have a ProTrac suspension kit available for the Slash 4x4.

 

What type of glue should I use?
We recommend a specific formula of glue for bonding the rubber to the nylon wheel. Your local hobby shop should know which one to use but the important thing is to make sure the glue is a Cyanoacrylate (CA) type. We have formulated a special blend that we feel works best for this and we highly recommend using Pro-Line Tire Glue

 

Do you have any ProTrac™ Suspension Kit set-up sheets?

Yes we do, they are located under the How To Tips / Set-Up Sheets and Suspension Kit product page.

 

I just need to purchase one small replacement part and not a whole packaged kit can you help me?

We do sell many parts that are included with our assembled items (like the shock components and bead-loc wheel parts) separately as support items. Prices and availability may vary but please feel free to contact us directly for complete details.

Your hobby shop can also purchase them for you directly if you prefer but you may have to specifically ask them to.

 

What is the best shock Set up (starting point) for my SC truck using the Power Stroke SC Shocks?

The best shock set up will vary depending on the vehicle, the weight, and the surface the vehicle is being used on. Oil is not included with our shocks but you can purchase many different weights from your local hobby shop. Typically you can start with 45wt oil in the front and 40wt oil in the rear with the normal stock set up on springs. The thinner oil you use the stiffer the springs you need because the faster the oil will go through the piston. The thicker the oil the less stiff you need the springs to be.

We also currently have a Power Stroke shock tuning guide posted to our website here. This guide details the differences in the dampening rates for each spring option.

If you have questions please call tech support at 1-800-899-7223 (11:00am and 3:30pm PST)